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Do I need TenCount Gloves to use my Smart Series Heavy Bag?

No, though we certainly believe that our gloves are the perfect match for your Smart Series Heavy Bag, and we always recommend using gloves and handwraps in order to protect your hands, it will function using any type of gloves.

Can I use my Smart Series Heavy Bag with any type of smartphone?

The Smart Series Heavy Bag is compatible (using Bluetooth® Technology) with both android and Ios smartphones using Bluetooth version 4.0 or higher.

How can I contact TenCount?

TenCount Customer Service is available by email, please visit our Contact Us page or email us directly at

I'm having trouble processing my order.  What can I do?

If you are experiencing technical difficulties placing an order on our website, please contact TenCount Customer Service by visiting our Contact Us page or email us directly at

Can I fax or mail-in an order?

At this time, we only accept orders placed on If you need assistance, please contact us via email at

What is your product warranty policy?

  • All TenCount products have a 1 year limited manufacturer's warranty from the date of purchase. This includes any defects as a result of a manufacturing defect or missing parts.
  • Use of our products in a manner other than that for which they were manufactured nullifies this warranty. Our products are not intended for outdoor use.
  • You must have proof of purchase to make a warranty policy claim for any product purchased on Please note that any TenCount item purchased at a retail store or online supplier other than must be returned to the retailer where the item was purchased.
  • The goal at TenCount is to continually update and improve our products. Because of this process, some product images, logos and labels on the website are subject to vary from time to time.

What forms of payment do you accept?

    We accept Visa, Master Card, American Express, and PayPal.